Orders are typically processed
within 2–5 business days. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

We currently ship within the U.S. and to select international destinations (Philippines - direct distributor). Shipping rates and delivery times will be shown at checkout.

Orders cannot be modified or
canceled once they have been processed. If you need help, contact us immediately at
orders@dovycopley.com.

Our collection features a thoughtful mix of handcrafted and carefully curated pieces. While our perfumes and candles are made by hand in small batches to ensure quality and uniqueness, we also offer select items that are not handcrafted as this allows us to provide a wider range of products without compromising on affordability or style. It’s the best of both worlds: artisan quality where it matters most, and accessible luxury throughout.

Not. We are a cruelty-free brand and do not test on animals.

We recommend doing a patch test before using skincare or fragrance products. While we use high-quality ingredients, each individual's skin may react differently.

Natural variations in materials like pearls, gemstones, and oils may cause slight differences in color, shape, or finish. These are not defects but part of the item's uniqueness.

We offer complimentary returns on eligible items within 15 calendar days of delivery. Items must be unused, unworn, and in original packaging. See our full Return Policy for details.

Perfumes are final sale but eligible for a 50% refund if unsatisfied. Lotions and candles may be refunded if damaged upon arrival with proof of unboxing.

Email us at orders@dovycopley.com with your order number, issue description, and any necessary documentation (e.g., photo or video). Approved refunds will be issued using the original payment method.

Yes! When you sign up for our email
newsletter, we offer 20% off your first order (USA only for now). This one-time use code cannot be combined with other automatic discounts.

After signing up, you'll receive a code via
email. Enter the code at checkout in the "Discount Code" field. It must be used on your first order only

Yes. The following discounts apply automatically at checkout

• Free shipping on orders of $100 or more (U.S. only)
• Free mystery travel-size perfume on orders of $125 or more (U.S. only for now)
• 10% off on orders of $150 or more
• 20% off on orders of $200 or more
• Free mystery gift on orders of $225 or more

No. Only one discount can be applied per order. If you use the welcome code, automatic tiered discounts will
not apply to that transaction.

Our mystery gifts may include
samples, travel-size products, past or future products, future collections, or special limited-edition items. We cannot guarantee a specific item or accommodate requests.

No. Mystery gifts and samples are final and not eligible for return or exchange.

You'll receive free U.S. shipping automatically when your order subtotal is $100 or more, before taxes and after any discount is applied.

Currently, free shipping offers
apply only to U.S. orders. International shipping fees will be calculated at checkout. If you are in the Philippines, please purchase from our direct distributor.

You can reach them at order@dovycopley.com or go to Shoppee and Lazada.

You can reach us at support@dovycopley.com.

We aim to respond to all inquiries within 1–3 business days.

We welcome custom and bulk order
inquiries for events or corporate gifting. Please get in touch with us for more details if we can assist you with it.

We love building meaningful partnerships. If you're an influencer, content creator, or business interested in working with us, please email marketing@dovycopley.com with your media kit or proposal.
We review every inquiry personally and appreciate your interest in sharing our brand.

Are your candles safe for skin use? A: Our massage oil candles are made with skin-safe, body-loving ingredients. Always let the wax cool before applying and test a small area first.

Some materials may contain trace
elements of chemicals listed under California Proposition 65. For more information, visit
Proposition 65 Warnings Website - Your Right to Know.

Yes, like all alcohol-based perfumes, they are flammable. Do not spray near open flames or high heat.